Privacy Policy
Learn how SignWow collects, uses, and protects your personal information. Your privacy matters to us.
Last Updated: 16/09/2024
SignWow (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app, SignWow.
1. Information We Collect
- Personal Information: When you create an account or use our services, we may collect your name, email address, and phone number.
- Usage Data: Information about your interactions with the app, features you use, and call duration/times.
- Device Information: Includes IP address, operating system, and browser type.
2. How We Use Your Information
- To Provide Services: Connect you with certified BSL interpreters.
- To Improve Our Services: Analyze how users interact with the app.
- To Communicate with You: Respond to inquiries and provide updates.
- To Ensure Security: Protect against fraud and abuse.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Third parties who help operate our app and services, under confidentiality agreements.
- Legal Obligations: If required by law or government request.
4. Data Security
We implement reasonable safeguards to protect your data, but no method of transmission over the internet is 100% secure.
5. How Long We Keep Information
We retain your data for 7 years from the end of service, after which all identifiable information is deleted.
6. Your Rights
You can access, update, or delete your personal data. Contact us at privacy@signwow.co.uk.
7. Changes to This Privacy Policy
We may update this policy. Any changes will be posted here and take effect immediately.
8. Contact Us
9. How to Complain
If you're unhappy with our handling of your data, contact us first. If unresolved, contact the ICO: